Animal Purchase Policy

This agreement outlines the terms and conditions related to purchasing animals from Mowgli’s World in Big Spring, Texas. Our goal is to promote responsible pet ownership and help ensure a safe transition for every animal into its new home.

1. ALL SALES FINAL

2. BUYER INSPECTION REQUIREMENT

Buyer acknowledges and agrees to the following policy regarding the purchase of live animals:

Buyer has 24 hours from the time of purchase to notify Mowgli's World if the animal passes away.
To be eligible for a refund or exchange, Buyer must provide the deceased animal and/or clear photos or videos, as requested by Mowgli's World, to verify the claim.
Mowgli's World reserves the right to inspect the animal before approving any refund or exchange.
If the claim is approved, Buyer may receive either:
- A replacement animal of equal value (subject to availability), or
- A full refund.
If the original purchase was made by credit or debit card and an immediate refund cannot be processed through the payment processor, Buyer acknowledges that the refund may take up to 7 business days to complete. In some cases, the refund may be issued in cash after the transaction has been verified.
This 24-hour guarantee applies only to the death of the animal within the first 24 hours after purchase. It does not cover injuries, illnesses, improper care, neglect, accidents, or issues occurring after the initial 24-hour period.
Except as expressly stated above, all live animal sales are final, and no refunds, exchanges, or store credit will be provided.

Buyer acknowledges they were given the opportunity to inspect the animal prior to purchase. By completing the purchase, Buyer confirms they: Accept the animal in its current condition; Are satisfied with the animal’s appearance and health at the time of sale; Understand live animals may contain natural imperfections, stars, missing toes, etc. Failure to inspect does not invalidate this Agreement.

3. NO HEALTH OR LONGEVITY GUARANTEE

Mowgli’s World makes no guarantees or warranties regarding: Future health, Lifespan, Temperament, Eating habits, Adaptation to new environments, Breeding capability, Compatibility with other animals, Veterinary outcomes. Mowgli’s World is not responsible for illness, injury, refusal to eat, escape, or death occurring after the animal leaves its possession.

4. THIRD-PARTY BREEDERS

Buyer understands: Mowgli’s World is not the breeder of all animals sold; Animals may come from third-party breeders, distributors, or suppliers; Mowgli’s World works with breeders believed to be reputable but cannot guarantee genetics or breeding history.

5. BUYER RESPONSIBILITY

Buyer accepts full responsibility for: Proper housing, Proper heating and lighting, Proper humidity, Proper nutrition and hydration, Veterinary care, Safe handling, Species-specific care requirements. Buyer understands improper care can quickly result in illness or death.

7. NO VERBAL GUARANTEES

Buyer acknowledges that no verbal statements, employee opinions, social media posts, or informal communications override this written Agreement. Only written agreements signed by Mowgli’s World shall be considered valid.

9. LEGAL COMPLIANCE

Buyer confirms they: Are legally allowed to own the animal purchased; Will comply with all local, state, and federal laws; Are at least 18 years old or accompanied by a parent/legal guardian.

6. RELEASE OF LIABILITY

Buyer agrees to release and hold harmless: Mowgli’s World, its owners, employees, affiliates, suppliers, and breeders from any claims, damages, injuries, losses, veterinary expenses, emotional distress, or legal actions arising from purchase or ownership. Mowgli’s World’s total liability, if any, shall never exceed the original purchase price.

8. VETERINARY CARE

Mowgli’s World strongly recommends all newly purchased animals be examined by a licensed veterinarian experienced with the species purchased. Mowgli’s World is not responsible for veterinary expenses incurred after purchase.